Legal

Refund & Cancellation Policy

Effective Date: 5 July 2026  ·  Last Updated: 5 July 2026

We want you to have a satisfying experience on AlgoJRF Institute. This policy explains the conditions under which refunds are granted for purchases made on our Platform.

Refund window

7 days

from purchase date

Eligible if

Not attempted

test not started

Refund method

Original source

5–7 business days

1. Digital Products – General Policy

All purchases on AlgoJRF Institute are for digital products (online test series and study material). As content is delivered electronically and is available immediately upon successful payment, refunds are subject to the conditions described below.

2. Eligible Refund Conditions

A refund may be granted if all of the following conditions are met:

  • The refund request is raised within 7 days of the purchase date.
  • The purchased test has not been started or attempted by the user.
  • The request is submitted via email to algojrfinstitute@gmail.com with your registered email address and order/transaction ID.

3. Non-Refundable Situations

Test has been attempted or partially completed
Refund request raised after 7 days from purchase
Content accessed or downloaded in full
Purchase made using a promotional code or discounted offer
Duplicate purchase — handled via credit or transfer instead

4. Technical Issues

If you are unable to access a test you have purchased due to a technical issue on our end, we will first attempt to resolve the issue. If the issue cannot be resolved within 48 hours of your report, you are entitled to a full refund regardless of the 7-day window.

To report a technical issue, email us at algojrfinstitute@gmail.com with a description of the problem and any relevant screenshots.

5. Double / Failed Payment

If your account was charged more than once for the same order, or if your payment failed but the amount was debited from your account, please contact us immediately with your transaction details. We will initiate a reversal within 3 business days.

6. Refund Process

Approved refunds are processed back to the original payment method (bank account, UPI, card, or wallet) through Razorpay. The credit typically appears within 5–7 business days, depending on your bank or payment provider.

You will receive a confirmation email once the refund has been initiated. AlgoJRF Institute is not responsible for delays caused by third-party payment processors.

7. How to Request a Refund

Send an email to algojrfinstitute@gmail.com with:

  • Subject: Refund Request – [Your Name]
  • Your registered email address
  • Razorpay Order ID or Payment ID
  • Reason for refund

We respond to all refund requests within 2 business days.

8. Changes to This Policy

We may revise this policy at any time. The updated policy will be posted on this page with a new effective date. Your continued use of the Platform after changes constitutes acceptance.